Can you tell me when new products and special promotions are announced?
Yes. The mailing list registration is at the bottom of our home page. Just enter your email and you will you will receive e-mail updates on new products, sales, exclusive discounts, events and other special announcements. Don't worry, we won't fill your in box. You can also follow us on Instagram, and like us on Facebook. (find quick links at the bottom of our home page)
I found the perfect thing, yay! When will my order ship?
Our talented production staff and office teams work together to produce and fulfill orders in a timely manner. It should take between 1-3 business days to send out. You will receive an e-mail confirmation with the tracking information once your order has shipped.
What are my payment options and will my card be charged immediately?
We accept Visa, Mastercard and American Express. Yes, your credit card will be charged immediately.
What if I need to cancel or change my order?
If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by emailing firstname.lastname@example.org or calling (215) 656-0809. We will make every effort to accommodate your request. However, we cannot cancel or change an order once it has been shipped.
If I send my package as a gift, will the recipient receive the invoice?
We can remove the invoice from the package and/or include a handwritten note. It's the little things! Please indicate your request in the special instructions section of our order placement screen.
How do I care for my Plume and Thread garment?
It’s easy! All styles are completely washer / dryer friendly. They are pre-washed and pre-shrunk for added softness and a true fit.
What is the Return/Exchange policy?
We want you to enjoy the Plume and Thread experience. For exchanges or returns we honor 14 days. Please send returns to:
Plume and Thread
2930 Jasper Street
Philadelphia, PA 19134
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If a refund is due, the credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Normal processing time is 24-72 hours.
Do you want to become a Brand Ambassador?
Fill out the information under “Become and Affiliate” found under the customer service navigation on the bottom of the site and we will get back to you. You can also contact us at email@example.com with your name, social media handles, and a quick description on why you want to be a Brand Ambassador.
Are you interested in carrying the Plume and Thread line in your store or boutique?
Contact our team by filling out your information under the “Wholesale” tab under our customer service navigation on the bottom of the site. You can also contact us at firstname.lastname@example.org or call us at (215) 659-0809.
Have dreams of making your own private label garment?
Please reach out directly to Jodi at email@example.com. Serious inquiries only. Minimum purchase required.